FAQ

Frequently Asked Questions (FAQ)

ORDERING AND PAYMENT

Q: What payment methods do you accept?
A: We accept major payment methods available through Shopify checkout, including major credit cards, Shop Pay and other options shown at checkout. Available payment methods may vary by location and device.

Q: Is it safe to shop on AIKSENT.com?
A: Yes. Our store uses SSL encryption and Shopify checkout to help protect your personal and payment information. We do not store your full credit card details on our own servers.

Q: Can I change or cancel my order?
A: Please contact us as soon as possible at support@aiksent.com with your order number. If the order has not been processed or shipped, we will do our best to help. Once an order has shipped, changes may no longer be possible.

SHIPPING AND DELIVERY

Q: How long does shipping take?
A: Orders are usually processed within 1-3 business days. Standard delivery within the United States typically takes 3-7 business days after shipment. Delivery time may vary by destination, carrier and seasonal volume.

Q: Do you offer free shipping?
A: Yes. Orders over $35 ship free within the United States when standard shipping is available at checkout.

Q: How can I track my order?
A: After your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

Q: Do you ship internationally?
A: Shipping availability is shown at checkout. If international shipping is available for your destination, final shipping cost and delivery options will be calculated before payment.

RETURNS AND REFUNDS

Q: What is your return policy?
A: Eligible items may be returned within 30 days after delivery. Items should be unused, in original condition and returned with packaging and accessories when applicable.

Q: How do I start a return?
A: Contact support@aiksent.com with your order number and the reason for return. We will review the request and provide next steps. Items sent back without first requesting a return may not be accepted.

Q: Who pays for return shipping?
A: If an item arrives damaged, defective or incorrect, contact us with photos and your order number so we can help. For returns that are not caused by an item issue, return shipping costs may be the customer's responsibility.

Q: When will I receive my refund?
A: After the returned item is received and inspected, approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

PRODUCTS AND SUPPORT

Q: What types of products does AIKSENT offer?
A: AIKSENT focuses on practical home electronics such as digital clocks, alarm clocks, weather stations, temperature and humidity monitors, timers and related everyday devices.

Q: How do I choose the right product?
A: Product pages include photos, key functions and specifications. If you need help comparing items, contact us with the product name or link and the use case you have in mind.

Q: What should I do if I need setup help?
A: Contact support@aiksent.com and include your order number, product name and a short description of the issue. Photos or a short video can help us understand the problem faster.

CONTACT

Q: How can I contact AIKSENT?
A: Email support@aiksent.com or use the contact form on our Contact Us page. Please include your order number when asking about an existing order.