FAQ
Frequently Asked Questions (FAQ)
ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay. All payments are processed securely through Shopify's encrypted payment system.
Q: Is it safe to shop on your website?
A: Absolutely! Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.
Q: Can I modify or cancel my order?
A: Yes, but please contact us immediately at support@aiksent.com. Once an order is processed and shipped, we cannot make changes. Orders are typically processed within 1-3 business days.
SHIPPING & DELIVERY
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Standard shipping typically takes 3-7 business days for delivery within the USA. You will receive a tracking number once your order ships.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over $35 within the USA.
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. International orders may be subject to customs duties and taxes, which are the customer's responsibility.
Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on the carrier's website.
RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Q: How do I return an item?
A: Please contact us at support@aiksent.com with your order number. We'll provide you with a return shipping label and instructions. Items must be unused and in original packaging.
Q: How long does it take to process a refund?
A: Once we receive and inspect your return, refunds are processed within 5-10 business days. The refund will be credited to your original payment method.
Q: Who pays for return shipping?
A: For defective or damaged items, we cover return shipping costs. For returns due to change of mind, the customer is responsible for return shipping fees.
PRODUCTS
Q: Are your products covered by a warranty?
A: Yes, all our products come with a standard manufacturer warranty. Specific warranty terms vary by product. Please contact us for details about a specific item.
Q: How do I know which product is right for me?
A: Each product page includes detailed specifications and descriptions. If you need help choosing, please email us at support@aiksent.com, and our team will be happy to assist you.
Q: Are your products authentic?
A: Yes, we only sell 100% authentic products directly from authorized manufacturers and distributors.
CUSTOMER SUPPORT
Q: How can I contact customer service?
A: You can reach us at:
• Email: support@aiksent.com
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)
We respond to all inquiries within 24 hours.
Q: What if I receive a damaged or defective product?
A: We're sorry if this happens! Please contact us immediately at support@aiksent.com with photos of the damage. We'll arrange a replacement or full refund right away.
PRIVACY & SECURITY
Q: How do you protect my personal information?
A: We take your privacy seriously. We use industry-standard SSL encryption and never share your personal information with third parties without your consent. Please see our Privacy Policy for full details.
Q: Do you store my credit card information?
A: No, we do not store any credit card information. All payments are processed securely through Shopify's PCI-compliant payment gateway.
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Still have questions? Contact us at support@aiksent.com – we're here to help!