Contact Us

Contact AIKSENT

We are here to help with product questions, order updates, returns and setup support.

Company Information

Company name: AIKSENT GLOBAL INC
Email: support@aiksent.com
Address: 3901 Utopia Pkwy, Flushing, NY 11358, USA

Customer Support Hours

Monday-Friday: 9:00 AM-6:00 PM Eastern Time
Saturday-Sunday: Closed

Messages received outside business hours will be reviewed on the next business day. We aim to respond to customer emails within 1-2 business days.

How We Can Help

Order questions: Please include your order number and the email used at checkout.
Product questions: Send the product name or product page link so we can check the correct item.
Setup support: Include a short description of the issue. Photos or a short video can help us understand the situation faster.
Returns and refunds: Please include your order number and reason for return. Eligible items may be returned within 30 days after delivery according to our refund policy.
Shipping updates: Tracking information is sent by email when available after the order ships.

Before You Contact Us

For common questions about payment, shipping, returns and product support, please visit our FAQ page.

For return eligibility and refund timing, please review our Refund Policy.

For delivery estimates and shipping terms, please review our Shipping Policy.

Contact Form

You can also use the form below. Please include as much detail as possible so we can help you faster.